USA, Louisville, KY
USA, Cincinnati, OH, USA, Detroit, MI, USA, Indianapolis, IN, USA, Orlando, FL
Job Posting Title
Business Analyst (Salesforce) – Remote
The primary role of the Senior Salesforce Business Analyst is to act as a liaison between business partners and IT Teams, supporting the solution delivery lifecycle for the Service Business area under Digital Technology space.
What you will Do
Join a team consisting of high-performing team members that execute on product management, business analysis, process mapping, functional architecture, testing, and system integrations.
Be a proactive product owner and work alongside developers, support consultants, IT infrastructure, vendors, and business verticals to support the Digital Technology solutions.
Be the product manager of the portfolio of salesforce.com applications and system integrations.
Collaborate as project manager with technical teams to provide input on technical solutions and support end to end solution delivery.
Partner with key business clients to autonomously conduct and drive business requirements and design-related discussions and workshops.
Be a change agent and a knowledge keeper to support the successful business adoption of new IT solutions.
Research new technology tools and provide architecture solutions to support the growing Digital technology team.
What you need to Succeed
Minimum of 3 years of solid hands-on experience with Salesforce.com
Minimum of 5 years of client facing and business systems analysis experience
Minimum of 5 years in application development and SDLC
Bachelor’s degree in Computer Science, Management Information Systems, or related fields
Experience leading the analysis, extracting, and documentation of business requirements, and testing on projects, system enhancements and defects
Deep understanding of IT project management, SDLC processes and methodologies, such as Waterfall, Agile Scrum and associated best practices, leveraging tools such as JIRA
Excellent verbal and written communication skills - comfortable and self-assured communicating to all levels of the organization, both business and IT
Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines
Salesforce Admin Certification
Experience with Salesforce Service Cloud and Salesforce Lightning components
Experience with Jira and Smartsheet
Experience with user experience and wireframe/mockup creation
Experience with business intelligence and analytical tools
Experience with data architecture, data warehouse and middleware/ETL tools and technologies
Has worked within a project team over multiple geographic / international locations
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.