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Shared Services Manager

Louisville, KY, United States  |  Finance  |  ID: REQ-13803

Description

Job Location

USA, Louisville, KY

Job Posting Title

Shared Services Manager

The Challenge

Ask anyone at GE Appliances and they’ll tell you they work with some of the best people in the world – people who would excel anywhere, but who choose to work here. Why? Because they thrive on challenges. Because they take pride in our products. Because they relish the chance to work alongside other extraordinary people.

As a Share Services Manager you will be responsible for managing a team of 3-4 Accounts receivable representatives. You will also lead transition and training efforts to ensure your team is up to date with processes and receive adequate training. Lastly, you will support the development of standard operating procedures (SOP's) to ensure consistency on the team.

What you will Do

  • Manage team consisting of 3-4 AR Representatives
  • Deliver on key operational commitments
  • Provide operational support and career development for AR Representatives
  • Serve as escalation point when AR Reps are faced with challenging situations
  • Determine underlying issues driving past dues, and partner with Commercial and Operations teams to fix upstream processes
  • Work directly with Shared Services team members, the Sales team, and customers to resolve unpaid balances
  • Collaborate with Risk Management team for credit line reviews and monitoring high risk accounts
  • Provide support for the Sales team and a high level of Customer Service, including but not limited to ensuring the timely release of customer orders
  • Work with Oracle ERP Team to optimize system processes
  • Ensure SOP’s and training guides are updated, ensure team members receive adequate training

What you need to Succeed

Minimum Qualifications:

  • Minimum 7 years of experience in collections, accounts receivables, accounting/financial services, or call center setting
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Ability to multi-task
  • Proven analytical, negotiation, and influencing skills
  • Accountable and willing to take initiative
  • Proficiency in MS Excel

Desired Characteristics:

  • Bachelor's degree or better in related field
  • Previous GEA Accounts Receivable experience
  • Oracle AR experience
  • Proficiency in MS Access

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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