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Customer Service Representative (Puerto Rico)

Carolina, PR, United States  |  Service  |  ID: REQ-14023

Description

Job Location

USA, Carolina, PR

Job Posting Title

Customer Service Representative (Puerto Rico)

The Challenge

The Customer Service Representative plays a vital role in ensuring our owners are supported when it comes to our appliances. In this role you will get the opportunity to impact our customers daily, through issue resolution and communication via phone. You will enhance and sustain a high level of customer satisfaction resulting in increased sales, quality of service, and brand loyalty. This role reports into the Manager, Consumer Service Operations for Puerto Rico.

What you will Do

  • Handle telephone calls from customers and consumers.
  • Schedule service to customers and consumers through computerized systems.
  • Handle service requests or customer inquiries via emails.
  • Maintain within company standard a high level of productivity.
  • Answer to customers inquires politely.
  • Control and channel customer needs adequately.
  • Database files updates (warranty registration, zip codes, customers and consumer’s master files).
  • Execute save a call initiative and customer follow-ups.
  • Support and backup ordering process for Parts Team Leader.

What you need to Succeed

Minimum Qualifications

  • 1-2 years experience in Customer Service or Call Center environment
  • Bilingual - English & Spanish
  • Eager to work in a customer centric role

Preferred Qualifications

  • Bachelor's Degree
  • Previous experience working in a call center

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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