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Maintenance Desk Coordinator

Decatur, AL, United States  |  Manufacturing  |  ID: REQ-14809

Description

The GEA Way

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come togetherwe always look for a better way, and we create possibilities

Interested in joining us on our journey? 

Under the direction of the Maintenance Operations Manager the Maintenance Desk Coordinator will be the primary point of distribution and workflow for all work orders received by the department. Assures accuracy of information entered in the computerized work order system. Serves as main point of contact for customer service requests.

Position

Maintenance Desk Coordinator

Location

USA, Decatur, AL

How You'll Create Possibilities

  • Receive facilities and maintenance requests concerning problems, secure and record information such as nature of problem, location, and other necessary information; determine the urgency of service requests and dispatch service.
  • Generate work orders and track from initial receipt to operational closure.
  • Establish prioritization and coordinate trade/skillset assignment depending on severity of the call; adjust priority of requests; catalog and track after hour’s calls.
  • Contact clients for additional information and data; notify clients of any changes to work schedule.
  • Perform the full range of duties, working independently, applying well-developed subject knowledge, and exercising judgment and initiative.
  • Receive occasional instruction or assistance as new or unusual situations arise.
  • Fully aware of the operating procedures and policies within the work unit.
  • Work is reviewed based on compliance, appropriateness, and effectiveness in meeting goals and deadlines.
  • Receive general supervision from manager or staff.
  • Perform other duties as assigned.

What You'll Bring to Our Team

·               High School Diploma or equivalent required

·               Associates degree or certification in related field is preferred.

·               3 to 5years of experience in a fast-paced maintenance environment

·               3 to 5 years of experience in a maintenance dispatcher/coordinator role preferred.

·               Self-motivated individual who excels in a team environment

·               Excellent verbal and written communication skills

·               Strong attention to detail required

·               Ability to multitask in a fast-paced environment

·               Proficiency with basic operations of a computer; MS Outlook, Excel and experience using workflow systems

Physical Requirements:

Must be able to perform essential job duties with or without accommodations.

Must be able to access all required areas pertaining to job duties.

Must be able to pass the standard physical examination given to maintenance.

Cannot be color blind.

Repetitive bending or twisting

Standing or sitting for long periods of time.

Use of personal protective equipment

Intermittent lifting of parts or tools up to 70lbs.

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences.  We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]

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