At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?As a Parts Agent with ASI/GE Appliances, you will assist inbound customers by advocating for a satisfactory resolution within internal departments. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
Job Duties & Responsibilities
After the training period, you will be utilizing multiple Windows-based programs and other internal applications simultaneously to:
Navigate through various computer systems and applications to research information for appliance parts and accessories
Receive incoming contacts from GE Appliance consumers needing assistance with parts and accessories for appliance repair
Establish a connection with consumers, leveraging various tools in a fast-paced organization
Troubleshoot concerns regarding parts availability and back orders through interactions with parts warehouses and other parts specialists
Ability to multitask dual monitors, phones, and emails
Input GE Appliance parts account orders, using confidentiality and discretion in taking consumer payments.
Achieve sales and productivity goals (NO COLD CALLS ARE REQUIRED!)
Other duties as assigned
Required Qualifications & Skills
High School Diploma or GED
1 years of sales or customer service experience
Ability to communicate effectively in English is a requirement.
Excellent written & verbal skills.
Moderate to advanced computer skills; navigating multiple online applications.
Exceptional organizational skills: ability to effectively multitask.
Ability to handle high-volume calls while simultaneously handling multiple online applications
Passion for helping customers and problem-solving.
Flexible with the ability to take direction from management yet work independently to achieve goals.
Active listening skills and the ability to ask questions.
Conflict resolution skills; negotiation skills; and time management skills.
Flexibility, being the ability to adapt to change. Critical thinking skills.
Desire to work in a team environment towards common goals.
Ability to remain calm while showing empathy while handling challenging customer concerns.
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., PC, keyboard, mouse, monitors, cords, and an ethernet cord).
A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues).
Internet Speed Requirements:
Ping 50 Mbps or lower.
Download 25 Mbps or higher.
Upload 10 Mbps or higher.
*Ethernet connection is required for all applications.
Apply now https://www.applytoasi.com/
We will save space for you!
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]