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Senior Business Analyst – Order Management

Hyderabad, TG, TS, India  |  Information Technology  |  ID: REQ-7517

Description

Job Location

Hyderabad (SAL) IN

Job Posting Title

Senior Business Analyst – Order Management

The Challenge

GE Appliances a Haier Company, is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Senior Business Analyst – Order Management collaborates with Order Management, DT Strategy & Governance, architecture & development, and testing teams to understand business goals and opportunities, define existing and new capabilities, and map these items together to define strategic objectives.. The role influences customers, product managers, and engineering teams in design decisions, technology choices, and timelines. This person exhibits an understanding of the domain and actively seeks an understanding of industry trends and potential impacts. Partnering with DT and Business Stakeholders, the person will ensure seamless execution & business continuity while launching remaining Retail and Contract Customers and Future Enhancements. The person will also make sure the solutions are scalable to support the 2X growth the business is targeting in Revenue. Partnering with other Track leads/Program Managers, will ensure seamless execution & business continuity. The Person will own providing key strategic direction to the DT Capabilities supporting Business operations.

What you will Do

• Orchestrate architecture execution & feature development with other DT teams such as the Shared Services Teams, Analytics Team, ERP, and/or Digital COE. • Execute and maintain the Order Management DT roadmap along with stakeholders, peers, and the Senior Manager of Fulfillment, Planning, and OM DT. • Track and manage improvement of core Order Management DT metrics that align with strategic objectives. • Keep up to date on industry trends, best practices, and emerging technology to facilitate innovation and accelerate business development. • Transition ongoing support responsibilities to the Operations team ongoing as new features and capabilities are launched. • Act as Digital Technology owner for Order Management systems, technologies, and digital processes. • Identify and assess potential for new technologies (including in-house vs. outsourcing strategy) to drive business process improvements, digital interactions, and insights and intelligence for business decision making • Oversee and prepare process documentation artifacts including process flow diagrams, data modeling, and intelligence algorithms. • Partner with Order Management team to identify, document, and prioritize new requirements, participate in and oversee feature development, communicate frequent updates to stakeholders, and oversee system launches. • Manage scope changes by negotiating with business stakeholders and development team, including clear communication on the impact of scope change to other priorities, timeline, or cost. • Support core development principles by understanding and communicating business requirements in terms of stability, reliability, performance, speed, flexibility, and capacity to the development team. • Assist in identifying and assessing potential for new technologies to drive improvements to the Order Management with the goal to boost sales and customer satisfaction. • Ensure appropriate support, prioritization, and escalation of operations issues with Operations Team and leadership. • Drive compliance with industry requirements or best practices such as PCI compliance and PII data protection.

What you need to Succeed

• Bachelor's Level Degree in Computer Engineering, Computer Science, or related fields with at least 2 years running IT projects • 5+ years of overall experience • Ability to reason through complex situations with strength in identifying and mitigating risks. • Strong passion for the customer service • Ability to actively listen and facilitate moving a diverse group to consensus • Strong track history of written and verbal communications to update stakeholders and provide direction to team members. • Strong prioritization and organization skills required to manage all in-flight and pending tasks appropriately, including project planning, requirements documentation, traceability matrix, sprint planning, scrum leadership, metric tracking, risk analysis, and launch planning. • Experience with one or more task management tools such as Jira, Trello, or SmartSheets experience.

• Previous DevOps training and experience. • Oracle ERP experience (EBS, OBIE) • Integration platform experience such as Mulesoft or Oracle SOA • Familiarity with Structured and Object-Oriented Software Development Methodologies including Requirements Analysis, Object Orient Analysis, Process and Data Modeling, Logical and Physical system design, and/or Test Driven Design.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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