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E-commerce Business Manager (Remote)

Louisville, KY, United States  |  Sales  |  ID: REQ-9018

Description

Job Location

USA, Louisville, KY

Job Posting Title

E-commerce Business Manager (Remote)

The Challenge

The E-commerce business manager for GE Appliances 3P e-commerce team is a key position within the Owner Channel organization. This role is responsible for go-to-market planning & execution, pricing and promotions, customer experience, and general partnership management to drive the growth of GE Appliances business at Amazon.

What you will Do

Essential Responsibilities

  • Develop and drive overall Amazon business plan across applicable brands and product categories towards the business finance, marketing, customer experience, and other goals
  • Engage with Amazon teams to align on a business plan, business terms, growth strategies and partner on execution towards the established plan
  • Develop and own annual Go to Market plan and calendar for the Amazon business
  • Drive new strategic initiatives and pilots/tests & learn efforts for new capabilities and programs
  • Manage marketing and promotions budget and track spend against the budgeted plan
  • Define promotional strategy, build and execute on promotional plans in partnership with product line teams, establish success criteria and track against targeted outcomes
  • Define and own desired customer experience & support and drive improvements by partnering with customer service teams
  • Track business performance against establish metrics and share via regular business updates and in various business reviews
  • Focus on identifying opportunities to drive growth and/or efficiencies to better support the business and partner across internal and external teams to establish a plan and drive execution
  • Manage issue resolution across different aspects of the business including chargebacks, account receivables, counterfeit/unauthorized seller activity    

What you need to Succeed

Qualifications/Requirements

  • Bachelor’s degree from an accredited university or college
  • Minimum 5 years of relevant experience to include the following areas: e-commerce account/business management, digital marketing, and e-commerce operations
  • Experience working in an e-commerce/cross-channel retail or consumer products manufacturer environment
  • An understanding of consumer products e-commerce landscape, growth drivers, marketing strategies, and success metrics
  • Excellent excel experience with proven ability to analyze data across performance areas (financial, marketing, operational) and generate insights to inform future planning
  • Demonstrated ability to own and drive efforts end-to-end and partner with cross-functional teams

Desired Characteristics

  • Amazon vendor management experience at Amazon or e-commerce business management with an Amazon retail partner or a marketplace seller
  • A collaborative approach to work and enjoy working as part of a team
  • Learner mindset, curiosity to ask questions and continually learn and develop new skills
  • Structured & process-oriented approach to work with excellent attention to detail
#LI-VN1 #LI-Remote #GEAREMOTE

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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