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Customer Service Representative

Carolina, PR, United States  |  Service  |  ID: REQ-9560

Description

Job Location

USA, Carolina, PR

Job Posting Title

Customer Service Representative

The Challenge

The Customer Service Representative works on the direction of the Manager, Consumer Service Operations. Responsible for directs contact, through telephone, between customers and Company. Enhance and sustain a high level of customer satisfaction resulting in increased sales, quality of service and brand loyalty.

What you will Do

  • Handle telephone calls from customers and consumers.
  • Schedule service to customers and consumers through computerized systems.
  • Handle service requests or customer inquiries via emails and faxes.
  • Maintain within company standard a high level of productivity.
  • Answer to customers inquires politely.
  • Control and channel customer need adequately.
  • Database files updates (warranty registration, zip codes, customers and consumer’s master files).
  • Execute save a call initiative and customer follow-ups.
  • Support and backup ordering process for Parts Team Leader.

What you need to Succeed

  • Bachelor’s degree preferable
  • Ability to work under pressure
  • Strong PC Skills
  • Ability to manage multiple priorities
  • Customer Oriented
  • Team worker
  • Bilingual, English/Spanish is required
  • Excellent communication and interpersonal skills
  • Two years’ experience in customer service
  • Experience to deal with Customers and Consumers

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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