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Customer Fulfillment Project Manager

Louisville, KY, United States  |  Manufacturing (Group)  |  ID: REQ-9791


Job Location

USA, Louisville, KY

Job Posting Title

Customer Fulfillment Project Manager

The Challenge

The Customer Fulfillment Project Manager is a key role in supporting the continued growth of the Lowe’s National Account. This role manages demand planning, supply execution, and order fulfillment for Lowe’s to achieve superior service and support sales growth. The Senior Fulfillment Specialist will own fulfillment responsibilities for the Room Air Conditioner, Compact Refrigerator, Microwave, Small Appliance, and Dishwasher product lines.

This role is critical in its impact as GEA strives to grow the Lowe’s account to $2 billion and beyond. To be successful in this vital role, the Senior Fulfillment Specialist will need to work cross-functionally with the Distribution, Manufacturing, and Sales teams to support the customer amidst significant and everchanging supply chain challenges. They will need to build relationships with internal and external customers to align expectations and drive mutually beneficial solutions.

What you will Do

Establish/manage processes that support GEA’s Hoshin objectives and drive continued business growth.

  • Create and maintain customer forecasts.

  • Translate customer sales forecast into demand plan for S&OP process.

  • Coordinate customer initiatives pertaining to product fulfillment (i.e. distribution changes).

  • Manage NPI transitions to prevent discontinued inventory; drive disposition of channel-specific inventory.

  • Direct Co-managed inventory activities where needed.

  • Manage customer events including new outlets, promotions, and floor display changes.

  • Manage flow of demand and supply data across GE and customer systems.

Develop service and cost improvements to optimize current and future fulfillment value stream:

  • Minimize cost to serve customer(s) through process improvements and operational tactics such as changes in distribution strategy.

  • Ensure processes satisfy customer requirements and expectations at lowest cost:

  • Drive customer issue resolution across functions.

  • Manage customer “compliance” process to avoid penalties imposed on GEA.

  • Extensive reporting to GEA and Lowe’s Leadership. Gather data and build reports that identify opportunities and help drive account related decisions.

Other related duties as assigned

What you need to Succeed

Minimum Qualifications:

  • BA/BS degree from an accredited university or college.

  • Five (5) years of experience in Fulfillment, Distribution, Sales Operations, Supply Chain, or related fields.

  • Demonstrated process improvement and project management skills.

  • Proven experience building customer relationships and influence other organizations.

  • Up to 10% travel required for domestic and/or international travel to customer sites/ plants, etc.

  • Strong ability to multi-task and coordinate work between team members.

  • Excellent oral and written communication skills.

  • Demonstrated analytical and data management skills.

  • Experience with Oracle EBS.

Preferred Qualifications:

  • Technical degree or graduate degree a plus.

  • Prior Distribution, Logistics, Scheduling, and/or Fulfillment experience.

  • Prior experience executing Lean process improvements.

  • Greenbelt certification

Working Conditions:

  • Working conditions are normal for an office environment.

  • Work may require occasional weekend and/or evening work.

  • Occasional travel may be required.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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