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Senior Customer Service Fulfillment Representative

Louisville, KY, United States  |  Manufacturing (Group)  |  ID: REQ-9983


Job Location

USA, Louisville, KY

Job Posting Title

Senior Customer Service Fulfillment Representative

The Challenge

The Sr Fulfillment Representation plays a critical role as a liaison with our Deployment, Transportation, Logistics, and The Home Depot Sales team members to exceed our customer expectations and facilitate this critical channel’s growth.

What you will Do

Essential Duties & Responsibilities:

  • You will provide execution support to The Home Depot account and GE Appliances sales personnel.

  • Track orders, identify issues, and escalate problems for resolution.

  • Your daily activity will include order management, managing complex logistics, issue resolution, and reporting.  This includes working with Sales, Transportation, Deployment, Logistics, and Warehouse teams.

  • Ensure that customer order shipments meet the customer delivery metrics and shipping requirements.

  • Generate project ideas and complete as assigned.

  • Serve as a resource on business initiatives needed to drive sales growth and cost productivity.

What you need to Succeed

Why Join the GE Appliances team?

  • Medical, Dental, Life day one of employment

  • 401K, matching

  • Education Reimbursement

  • Vacation and personal days

  • Parental Leave

What you will need:

  • 2 years of Order Management/Customer Experience.

  • Proven demonstrated sound interpersonal skills.

  • Team player.

  • Ability to handle challenging priorities.

  • Experienced with multi-task and work quickly in a transactional environment. 

  • Sense of urgency with excellent follow-up. 

  • Order Management systems.

  • Data analysis skills utilizing Microsoft Excel

What experience, skills, or understanding we would like you to have:

  • Demonstrated proficiency with CICS/Oracle/OE systems, including order management.

  • Proven oral and written communication skills.

  • Customer relations skills.

  • Bachelor’s degree is highly desired.

  • Prior Distribution, Logistics, and/or Fulfillment work experience.

  • Prior project management experience.

  • Data analysis skills utilizing Microsoft Access, PowerPoint, and Outlook.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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