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Senior Manager, Supplier Quality

LaFayette, GA, United States  |  Quality  |  ID: REQ-10012


Job Location

USA, LaFayette, GA

Job Posting Title

Senior Manager, Supplier Quality

The Challenge

The Site Supplier Quality Leader will work as part of the cross-functional appliance factory organization to reduce the overall Cost of Quality (COQ). They will provide leadership/strategy for response/resolution of daily production supplier part quality issues across assembly, fabrication, and finishes. The focus of the role is reducing supplier defects, effective containment and root cause analysis, and service call/warranty reduction

What you will Do

Essential Responsibilities:  

  • Lead direct reports including Supply Chain Development Program (SCDP) member, 4 supplier quality technicians, 1 salvage coordinator and 2 autopsy technicians. 

  • Implement immediate containment plans for supplier quality issues/concerns.  Start root cause analysis and provide immediate feedback to suppliers.

  • Serve as the Supplier Quality liaison between the plant-based Cost of Quality (COQ) team and the Sourcing/Supplier Quality Organization.

  • Drive permanent resolution of manufacturing issues (PPM rejects) and consumer issues (Service Calls) caused by supplier defects.

  • Lead the Supplier Corrective Action (SCAR) process to identify problems, implement containment plans, complete failure analysis, identify root cause, implement sustainable solutions, and validate benefits.

  • Use Lean Six Sigma to implement projects improving customer satisfaction while eliminating waste.

  • Work with Supplier Quality Engineers to fix-or-exit problematic suppliers by implementing robust corrective actions or qualifying alternate suppliers.

  • Support New Product Introduction (NPI) with launches on schedule with industry leading quality.

  • Own the supplier part failure analysis (autopsy) process in the plant and leverage findings to drive supplier containment activities and permanent corrective actions.

  • Work with Supplier Quality Engineers to identify supplier gaps in performance versus requirements, and develop closure plans.

  • Reduce End of Line Audit (EOLA) findings.

  • Provide first response to highest level supplier quality issues.

  • Facilitate, track and ensure closure of all assigned CAPAs and SCARs.

  • Manage/track supplier material returns/billbacks.

  • Voting member of the Change Implementation Board (CIB)

What you need to Succeed

Position Requirements:

  • 2+ years Supply Chain, Manufacturing, or Technical experience

  • Bachelors, preferred in Engineering or related field

  • Ability to analyze and determine failure modes of range components

  • Ability to define and develop processes and solutions in a team-based manufacturing environment

  • Strong shop floor/manufacturing experience and comfort level

  • Proven ability to lead cross-functional teams to drive change

  • Strong background in applying statistical quality control tools for process and product controls:

    (SPC, Gage R&R, Process Capability, Process FMEA, 8D, 5 why/7ways).

  • Strong problem solving, analytical and collaborative skills

  • Self-starter; with the initiative to identify and implement new ideas.

  • Outstanding communication, presentation, and leadership skills

  • Demonstrated ability to independently develop, manage and implement aggressive project plans with both global and domestic suppliers

  • Willingness to travel domestically and internationally, up to 10%

Preferred Experience, Skills and or Knowledge

  • Excellent project tracking and detailed planning skills

  • 5+ years of plant/ high volume manufacturing experience

  • Knowledge of Appliance manufacturing processes and/or similar high-volume assembly processes

  • Experience working with SCR/warranty/field data

  • Desire to work in a plant/manufacturing environment

  • Working knowledge of Supplier Quality Systems and processes.

  • Significant experience in implementing Lean process improvements in manufacturing operations

  • Six Sigma: Master Black belt, Black belt, or Green belt

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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