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Distribution Order Support Coordinator

Louisville, KY, United States  |  Logistics  |  ID: REQ-10031

Description

Job Location

USA, Louisville, KY

Job Posting Title

Distribution Order Support Coordinator

The Challenge

The Distribution Order Support Coordinator will be responsible for communicating with customers to schedule daily shipments out of a specified warehouse or for a specific customer account utilizing the ERP system, Oracle Transportation Management (OTM). This person will also be responsible for primary communication from the Logistics distribution groups with Sales, Transportation, our carriers, Local Delivery and Customers to ensure orders are scheduled to meet customer delivery requirements while balancing cost and service.

What you will Do

  • Partner with Logistics Coordinator and own primary communication with customers to assign and confirm daily delivery appointments. Utilize ERP Web Based system (OTM) to document customer delivery appointments.
  • Develop and maintain daily shipping calendar for frequent customers and special accounts. Plan, assign carriers and send shipments to the ADC to ensure utilization of all available inbound appointments is maximized and negotiate with customer and Transportation Analyst to increase/decrease inbound appointments weekly as needed to match volume.
  • Own Meet Truck planning process within Logistics for the “POD” to partner with Local Delivery agents to confirm delivery appointment requests, collaborate with Logistics Coordinators.Daily verify no missed Meet Truck shipments and identify aged unscheduled orders to put back to working, using published metrics and reports. Escalate unscheduled orders to be cancelled or planned to ensure efficient use of inventory and maintain high shipped in window delivery performance.
  • Manage the communication for the POD from other business teams to convert orders back to working and respond to other inquiries

What you need to Succeed

Position Requirement:

  • High focus on customer service
  • Proficient in MS Excel and Web Based applications
  • Strong communication skills, both oral and written
  • Clear thinker in a fast-paced environment
  • Proven experience in teams
  • Capable of multi-tasking and providing strong attention to detail

Minimum Qualifications:

  • Associate’s Degree or minimum of three years of relevant work experience

Preferred Qualifications:

  • Previous experience in order service, sales, transportation, or logistics strongly preferred
  • Bachelors Degree in business, supply chain or other related field
  • Previous experience in working from Standard Operating Procedures (SOP’s)
  • Views changes in our internal and external processes as an opportunity to grow and improve

Working Conditions:

  • Working conditions are normal for an office environment.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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