USA, Louisville, KY
Job Posting Title
Manager, Manufacturing Operations (2nd Shift)
The Manager, Manufacturing Operations will lead, coach and develop a specific manufacturing area within a value steam, including Team Leaders and hourly production team members, to ensure high performance and continuous improvement in the areas of safety, quality, delivery and cost.
What you will Do
Summary of Responsibilities
- Direct Reports include Team Leaders & Hourly Production team members.
- Responsible for operational performance and improvement of key metrics including safety, quality, delivery, cost, and morale. Align area metrics with overall department/value stream goals; organize resources to deliver on these metrics.
- Oversee the daily start-up of the production area. Ensure line is properly staffed and manage staffing throughout the day; monitor expected and unexpected absenteeism. Review daily plan with Team Leaders.
- Ensure production line boards are completed in a timely manner. Utilize production line boards to collect information on area performance, issue identification, and problem resolution. Ensure information is passed on to the following shift and management.
- Maintain a good technical understanding of operations; follow the escalation process to address and respond to abnormalities and recommend corrective action as required.
- Act as a first responder to Team Leaders and production team members within the production area. Facilitate delegation of issues to the appropriate level in the escalation process.
- Ensure the Lean manufacturing practices and Escalation Process set forth under the Appliance Production System are followed and adhered to within the value stream manufacturing operations.
- Attend daily production meetings and cascade necessary information to Team Leaders. Steer and maintain rigor around daily Team Leader meetings, escalation meetings, etc. Communicate key issues to the leadership team at the daily production meeting.
- Oversee the deployment of standardized work within the value stream operation. Ensure process stability through following standardized work. Coach and develop Team Leaders and team members to ensure standardized work is in place and is followed.
- Ensure adherence to the Job Instruction method by reviewing and verifying Job Instruction forms, including cross-training matrix, and Team Leader delivery of four-step method to ensure ‘Critical Points’ and ‘Why’ are conveyed accurately and effectively.
- Ensure 5S standards are met for the area.
Continuous Improvement: Live, promote and teach the Appliance Production System philosophy and drive continuous improvement within the assigned production area.
- Drive work team to react proactively to factory inefficiencies. Drive problem-solving and root cause identification of problems for the production area. Engage all members of the escalation team to address and resolve problems, ex. PIE, quality, facilities engineer, etc.
- Support the Business Leader in managing a cross-functional team (PIE’s, Team Leaders, Kaizen Promotion Officers, and other Lean resources) to continuously identify and work to reduce waste in the area for both short-term and long-term improvement initiatives.
- Serve as a first responder within the escalation process for problems/issues within the value stream operation.
- Participate in meetings to review department issues. Assist in prioritizing and assigning ownership for open items in the assigned production area. Track items to closure and ensure follow-up with key stakeholders.
- Advocate kaizen events within the department. Ensure related countermeasures are implemented on manufacturing line(s).
- Participate in the planning and execution of work area rebalancing utilizing Yamazumi charts.
Leadership & Administration: Provide effective day-to-day leadership, work direction, and support for a manufacturing team within a production area.
- Partner with site Human Resources team to ensure fair and consistent administration of all policies, work rules, and processes.
- Oversee line staffing and allocate employees to cover absenteeism.
- Complete job postings as needed.
- Complete time cards daily and ensure employees receive appropriate pay for time worked. Ensure upgrades are properly coded, leave types are identified and overtime is properly calculated.
- Identify and communicate Overtime needs. When applicable, acquire overtime help and accurately apply overtime guidelines; ensure correct overtime lists are posted at all times.
- Manage employee disciplinary investigation and action as appropriate. Partner with HR to conduct timely investigations when necessary. Complete accurate and thorough disciplinary records with supporting documentation.
- Ensure attendance practice is issued in a timely manner and consistent with the Attendance Policy.
- Distribute written communications in a timely fashion.
Quality: Ensure the product produced on the manufacturing line is defect-free and produced according to specification.
- Ensure all quality processes/standards are followed within the assigned production area.
- Monitor quality issues on a daily basis and drives the resolution or escalation for any defect.
- Ensure Team Leaders include quality standards in Standardized Work to meet design intent and build in quality.
- Work cross-functionally with multiple stakeholders to address and solve production line quality issues (i.e. Team Leader, engineering, quality).
- Monitor scrap data/reports to drive resolution of scrap issues and work projects to prevent future scrap.
- Partner with Plant Quality and Engineering staff to drive improvements in First Pass Yield and Service Call Rate (SCR) metrics.
Safety: Responsible for the safety performance and metrics for the production area.
- Promote safety culture and ensure team’s compliance with safety rules and procedures, such as PPE compliance, accident investigation within 24 hours, Safety Contacts, and safe start participation.
- Head up and own accident investigation process to identify the root cause and drive required corrective action(s). Log and close accident investigations in a timely manner.
- Manage the department's safety action item list, including corrective actions
What you need to Succeed
What you need to Succeed
- Demonstrated experience working with team members at all levels of the organization to achieve operational results.
- High level of initiative, energy, and motivation to develop & grow in a team environment.
- Organizational skills, initiative, and ability to handle multiple priorities and tasks.
- Sound technical aptitude & experience.
- Dynamic leadership, communication, and interpersonal skills.
- Exceptional problem-solving & follow-through ability.
- Ability to facilitate team projects.
- The position supports 24/7 manufacturing facilities. Occasional off-shift, on-call, and weekend work may be required.
- BS/BA degree required, ideally in engineering, supply chain management or business.
- Leadership experience and/or technical acumen within supply chain (ie: manufacturing, warehousing, distribution, materials, quality, procurement, fulfillment or related functional area).
- 5 years of leadership experience in a manufacturing environment, supplier management, and project implementation.
- Black Belt/MBB certification with a sound understanding of Lean, DMAIC, workout, and other change mechanisms.
- Demonstrated accomplishments showing results-based methodology, analytical methods, schedule achievement, teamwork.
- Lean Manufacturing implementation experience.
- Solid verbal and written communication, interpersonal, and leadership influencing skills.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.