Field Quality Engineer - Small Appliances & FirstBuild

Description

Job Location

USA, Louisville, KY

Job Posting Title

Field Quality Engineer - Small Appliances & FirstBuild

The Challenge

As the Field Quality Engineer for Small Appliances & First Build, you will drive quality efforts for assigned product lines. Working directly with OEM suppliers, Customer Relations, Field Service technicians, and GEA cross functional teams, you will work to improve the customer ownership experience and resolve field quality issues. You will also drive efforts to improve product performance through involvement in NPI program development and implementations.

What you will Do

• Serve as a key resource for the assigned product lines managing all aspects of the field quality process coordinating efforts with suppliers and GEA cross functional teams globally.
• Manage the product return process for selected product lines, ensuring product and part autopsies are completed on a timely basis and providing initial justification for suppliers
• Work with the suppliers and their sub-tier suppliers to identify field issues, initiate containment actions, drive to root cause, and implement sustainable corrective actions
• Work directly with Customer Relations teams to quickly resolve issues and improve the overall ownership experience
• Work with technicians at third party return centers to fully understand field returns, improve user experiences, and remove obstacles in providing a world class ownership experience
• Work directly with Distribution and Product Damage teams to identify key contributors to product damage and implement sustainable corrective actions
• Coordinate with suppliers and third-party resources as needed to rework defective products, run inspections, and ensure proper deviation procedures are followed
• Work directly with the Quality Manager to identify key drivers of Cost of Quality metrics (warranty, damage, concessions, customer education and installation) and run projects to drive improvements
• Serve as a quality point person for New Product Implementation (NPI) programs affecting assigned products to meet goals for safety, quality, delivery, and cost

What you need to Succeed

• Engineering or Technical (Physics, Chemistry, Mathematics) degree or equivalent technical experience.
• Minimum 3 years work experience in Supplier Quality, Manufacturing Quality, Engineering Technology, or Operations in a manufacturing environment
• Demonstrated process development and problem solving through the creation and application of quality control tools (FMEA, control plan, process map, etc.)
• Proven ability to manage cross-functional teams to drive change
• Requires occasional travel domestically and internationally, up to 15%
• Excellent communication skills, both verbal and written
• Ability to run and manage multiple projects concurrently within a team environment
• Self-starter; takes the initiative to identify and implement new ideas
• Demonstrated ability to autonomously develop, manage and implement dynamic project plans both globally and domestically

• Experience working with appliances in a technical, manufacturing or quality role
• Experience working with customer relations teams and field service technicians
• Lean experience or Six Sigma certification
• Proven ability to simplify complex information and concisely prepare executive summaries
• Experience evaluating Field Quality data and use of SAS data system

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.