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Director, Manufacturing Quality

Selmer, TN, United States  |  Quality  |  ID: REQ-11131


Job Location

USA, Selmer, TN

Job Posting Title

Director, Manufacturing Quality

The Challenge

Leader of the plant quality team and activities. Partners with operations team, manufacturing engineering, product management, advanced manufacturing engineering, technology, distribution, and service to deliver cost of quality metrics for the site. Responsible for all aspects of quality including both internal and external quality metrics – Warranty, Damage, Factory, Concessions, Customer Education and installation, and Insurance. Owns and drives the development and execution of the quality strategy for the site and leads the team to execute on delivery of the cost for quality operating plan for the business.

What you will Do


  • Integral member of quality team, with quality ownership from internal to external metrics for the site.
  • Owns and drives the reduction of cost of quality and is part of the plant manager’s staff.  Develops and delivers the quality operating plan objectives
  • Champion for the GEA quality management system for the site, ensuring the plant is aligned with business wide quality system tools and procedures.
  • Owns first pass quality yield for the departments(s) developing action plans to address top in plant issues impacting quality yield.
  • Responsible for any EOLA findings from the area(s) from immediate containment, the CAPA process, and permanent corrective actions which prevent re-occurrence.
  • Owns scrap for the site and drives continuous year-over-year improvements and reductions in top scrap drivers.
  • Represent the larger business quality team, using the Quality Management System and Lean principles, supporting on-time and on-budget implementation of site quality objectives.
  • Manage Quality staff assigned (may incl. Quality Subsystem Leaders, Quality Improvement Engineers, Autopsy Lab Engineers, contractors, Co-ops, SCDP, FQE, etc), including defining projects and daily responsibilities to meet goals and metrics.
  • Engage Business Leaders, Field Quality Engineers, Supplier Quality Engineers, Design Engineers, Quality Systems Leaders, AQE and AME to baseline COQ, SCR, Process & Assembly Yields, Scrap, OEE, and Damage. Using both external and internal quality data initiate and implement countermeasure projects to ensure containment and resolution. Own and drive:
  • Analysis of SCR, Cost of Quality, and damage data and top floor issues, identifying opportunities and developing plans to correct.
  • Conduct daily, weekly, and monthly data monitoring including trend analysis
  • Highlight negative trends and abnormal conditions, identify root cause(s), develop plans and procedures for resolution.
  • Facilitate the MCP process to create, communicate and publish all necessary documents and improvements.  Ensure MCP documents are relevant and up-to-date.  Coordinate resources to operationalize MCPs.  Ensure MCP processes are followed as part of change control.  Work with CIB chairperson to ensure documentation meets ISO requirements.
  • Interface with Supplier Quality team. Communicate and ensure top supplier issues are being addressed and managed. For supplier changes, ensure change control process adherence, participate in technical reviews and assess overall readiness for the supplier change.
  • Support Field Quality to ensure quality controls are in place for rework/reprogramming completed at supplier sites or warehouse.
  • Interact with Service organization to exchange information about service calls and concerns as needed. Develop plans to address any field service concerns (TAG) and partner with service execution leader to ensure field is appropriately supported.
  • Drive resolution for concessions attributable to site products. Develop service strategy that prevents concessions and drives concessions cost of quality down.
  • Identify and leverage in-house expertise (critical process leaders) to achieve quality goals.
  • Provide leadership and guidance to transform baseline quality information into opportunities and targets, set plant quality goals, communicate and ensure adoption by cross-functional team, and develop plans to deliver.  Establish unity of purpose for quality, set direction and ensure progress.
  • Recommend/drive changes to Engineering Test Procedures based on correlation to real world product usage based on field quality data.
  • Identify critical processes where manufacturing control plans will be required and ensure they are adequately documented, manufacturing site supports, and they are implemented into production.
  • Drive awareness and utilization of Proactive Quality Tools (error proofing, pokey-yoke, line interlocks) to maximize impact on ongoing operations.

What you need to Succeed



  • 5 years manufacturing experience
  • 5 years quality leadership experience
  • Proven leadership capability
  • Bachelor's degree required; Engineering strongly preferred
  • Experience as a measurable change agent
  • High volume assembly experience
  • Strong data analytics knowledge (SAS, Excel, Access, Minitab)
  • Six Sigma certified


  • 5 years’ Refrigeration/sealed system experience
  • Experience with foam/cases/door processing and tooling
  • GEA QMS working knowledge
  • GD&T knowledge
  • GEA product development system knowledge/experience
  • GEA appliance manufacturing process/system knowledge/experience
  • Plant cost of quality Leadership experience/metric knowledge (scrap, first pass yield, quality hold, OEE)
  • External cost of quality experience/metric knowledge (SCR, PQR, CE, Insurance, damage, concessions)
  • Ability to train, teach, and mentor quality and other functions’ team members in quality fundamentals
  • Strong data analytics knowledge (SAS, excel, Access, Minitab)
  • Advanced degree desired

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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