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Senior Project Coordinator

Louisville, KY, United States  |  Service  |  ID: REQ-12461

Description

Job Location

USA, Louisville, KY

Job Posting Title

Senior Project Coordinator

The Challenge

GE Appliances’ Senior Project Coordinator “Multi-Family Assurance Team (MAT)” professionals work closely with customers, the field sales team, and local delivery agents to manage Multi-Family account portfolios. Responsibilities include managing multi-family new-build/renovation project accounts from the time of initial project registration until project completion. This entails establishing strong business relationships with the customers, field sales teams, local delivery agents, and other inter-departmental personnel to ensure requested delivery dates are met with accurate and efficient order processing leading to project success.

If you are organized, detail-oriented, customer-focused, and inquisitive, our Senior Project Coordinator MAT position is an excellent opportunity to grow your skills and take the next step in your career.

What you will Do

Responsibilities:

  • Handle incoming MAT team calls and emails
  • Initialize customer set-ups ensuring an appropriate hand-off from the field sales team
  • Support order management for assigned accounts
  • Interact with Fulfillment for product delivery dates
  • Partner with logistics and delivery agents to ensure smooth deliveries
  • Help reconcile and analyze account to assist in declining balance resolution
  • Ensure positive customer experience
  • Work in a project management capacity to managing multi-family new-build/renovation project accounts from the time of initial project registration until project completion

What you need to Succeed

Required Qualifications

  • Minimum of 3 years relevant experience
  • Experience managing projects from start through completion
  • Proficiency in Microsoft Excel
  • At least one year prior experience in a customer-facing role
  • Organized and detail-oriented with prior project management experience
  • Self-motivated and inquisitive with a desire to go above and beyond for each customer
  • Strong computer skills, proficiency with the Microsoft Office suite
  • Excellent interpersonal and oral communication skills.
  • Strong email/voicemail management; ability to follow-up on customer calls/issues in a timely manner.
  • Available to work M-F between the hours of 8:00am - 6:00pm ET.
  • NOTE: the first four (4) months of this role will be on-site in Louisville, with a potential to work from home after this time

IT Requirements

  • Reliable, High-Speed Internet Connection; Cable or Fiber (NO dial-up, satellite or wireless connections)
  • Smartphone with Android OS or iPhone for user authentication (will not be taking calls on personal cell phone)
  • Ability to troubleshoot and restart your router/modem (private internet)

Preferred Qualifications

  • Bachelor’s degree or Associate's degree and/or equivalent experience in Customer Service
  • At least one year prior experience in a phone-based, Customer Service role
  • Previous work at home experience
  • Knowledge of GE Appliances’ models and features is a plus.

The starting salary for this position is non-negotiable at $20.19/hr.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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