Join our Talent Network
Skip to main content

Customer Service Manager

Louisville, KY, United States  |  Sales  |  ID: REQ-12566

Description

Job Location

USA, Louisville, KY

Job Posting Title

Customer Service Manager

The Challenge

The Customer Service Managers are key members of the Customer Service (CS) staff. Customer Service Managers develop and manage a team of Customer Service representatives. These managers work closely with Area Sales Managers (field sales) and Region Managers to ensure a seamless customer and employee experience.

What you will Do

People Excellence 

  • Coach individual team members in the areas of performance, career counseling, interpersonal skills, leadership and problem resolution. 

  • Ensure team meets attendance productivity and quality goals to contribute to the overall operational excellence of the Appliances National Customer Service Center. 

  • Serve as late shift resource for Customer Service on a rotational basis. 

  • Work in a team environment with other managers, coordinating and collaborating to provide resource support across all of Customer Service. 

 

Process Excellence  

  • Provide reporting and data analysis for team metrics 

  • Identify and execute productivity and simplification projects with measurable results. 

  • Create and own operational rhythm for proactive communication to the field.  

  • Standardize and document operational processes. 

What you need to Succeed

Position Requirements: 

  • Demonstrated analytical, data management, process improvement and project management skills. 

  • Demonstrated ability to execute projects and deliver results. 

  • Proven communication skills and the ability to build strong customer relationships and influence other organizations. 

  • Must be able to effectively integrate across teams, think creatively and possess strong process, organizational and problem-solving skills. 

  • Proven ability to excel in a fast-paced, dynamic environment. 

  • Proven interpersonal skills and the ability to coach, mentor and influence employees. 

  • Ability to build trust, motivate employees and drive employee engagement. 

 

Minimum Qualifications: 

  • Bachelor’s degree or equivalent experience required. 

  • Minimum of five (5) years of prior relevant experience with increasing responsibilities. 

  • Experience conducting data analysis including Microsoft Excel and reporting findings in a digestible format 

  • Prior experience developing and delivering feedback to employees. 

 

Preferred Qualifications: 

  • Progressive prior GE Appliances experience in Customer Service, Fulfillment, Sales Operations or related field. 

  • Prior experience in GE Appliances Customer Service with a focus on legacy Order Entry system and electronic ordering preferred, experience in Oracle a plus.  

  • Prior experience leading or managing teams.  

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Share

mail

Connect with Us on Social

Back to top