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Senior Operations Representative – The Home Depot (Remote)

Other, MO, United States  |  Sales  |  ID: REQ-12456

Description

Job Location

USA, Louisville, KY

Other GA US, Other IN US, Other MO US, Other OH US, Other TN US

Job Posting Title

Senior Operations Representative – The Home Depot (Remote)

The Challenge

The sales operation specialist leads GEA’s efforts for escalated issues from
THD while working cross functionally to provide resolution. This role can be in Louisville, KY or remote.

What you will Do

  • Provide operational support for the Home Depot National Account Team to include: Core responsibility is managing all THD Escalations for Delivery/Service by working closely with Local Delivery Team/Service Organization
  • Closely work with GEA ASI Call Center Home Delivery Team in Rapid/Memphis to drive resolution on escalations in a timely manner.
  • Available for customer (e.g. retail hours, weekends, holidays) with access to systems in case issues arise (main point of contact for issues)
  • THD vendor liaison for delivery issues
  • Mentored to cross train on all THD processes/issues/resolutions
  • Escalation contact for Area Sales Managers
  • Work Cross-Functionally with Delivery Agents to drive resolution

What you need to Succeed

  • 5 years of experience in sales, operations, customer service or related experience
  • Demonstrated problem solving skills
  • Bachelor degree or equivalent business experience

#GEAREMOTE

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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